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How to study the Scrum PSM II: Professional Scrum Master II Exam

Several websites, including the official certification website SCRUMstudy, provide online learning and preparation for the exam. Two modes of learning are available i.e. Instructor-led and Online learning. Registrations for both modes can be done via the official website. Online courses for Scrum Master are available at Udemy, learn, and Encertify. Recorded videos of all course content are available as well as live classes and web conferences. E-Books and other reference study material can be found and downloaded from the SCRUMstudy website. All links are provided in the references section at the end of this document.

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Scrum Professional Scrum Master level II (PSM II) Sample Questions (Q122-Q127):

Which is the best description of a Product Owner?

  • A. Value optimizer.
  • B. Go-between between development team and stakeholders.
  • C. Requirements developer.
  • D. Team leader.

Answer: A

An organization has just hired you as a new Scrum Master to help them transition their teams from their current traditional process to Scrum. The teams are currently structured to specialize in a single function. This is also known as component teams where a team would only address a single layer (i.e. design, frontend, backend, database, testing, etc.). You’ve introduced the concept of cross-functional teams where all the skills needed to produce business functionality, from end to end, are inside of a single team.
What should you keep in mind when transitioning from siloed teams to cross-functional teams? (Choose two.)

  • A. It is easier to compare the performance between cross-functional teams in order to identify to which teams to assign tasks and which teams need additional coaching.
  • B. Without feature teams, you cannot do Scrum. Postpone Scrum adoption until the teams are reorganized in feature teams.
  • C. Newly formed teams will need time to stabilize before reaching their peak performance. During the initial stages of forming, performance will suffer and productivity may be low, although even then delivery of business value is still likely to increase.
  • D. People from the different layers and components will need time to become accustomed to working and delivering unified functionality together as one Scrum Team thus productivity may suffer.

Answer: C,D

Forming a team takes time, and members often go through recognizable stages as they change from being a collection of strangers to a united group with common goals. Bruce Tuckman’s Forming, Storming, Norming, and Performing model describes these stages. When you understand it, you can help your new team become effective more quickly.

According to the Scrum Guide, where should the Daily Scrum be held?

  • A. Wherever the Scrum Master decides is best.
  • B. In a room where management can attend.
  • C. Wherever the Development Team decides is most suitable.
  • D. In the same location where the Development Team is seated.
  • E. In front of the Scrum board.

Answer: C

Because the Daily Scrum is owned and managed by the Development Team, it is up to them to decide on the most effective place and time to hold the Daily Scrum.

Steven is a Scrum Master of a Scrum Team that is new to Scrum. At the halfway point of the Sprint, the Product Owner comes to Steven telling him that he is concerned the Development Team will not be able to complete the entire Sprint Backlog by the end of the Sprint.
What should Steven do in this situation?

  • A. Motivate the Development Team to meet their commitment to the Product Owner.
  • B. Coach the Product Owner that with complex software development, you cannot promise the entire scope that was forecast during Sprint Planning. As more is learned during the Sprint, work may emerge that affects the Sprint Backlog.
  • C. Add more people to the Development Team to meet the Product Owner’s expectations.
  • D. Advise the Product Owner that the Development Team owns the Sprint Backlog and it is up to them to meet their commitments. No one tells the Development Team how to turn Product Backlog into Increments of potentially releasable functionality.

Answer: B

Scrum is founded on empirical process control theory, or empiricism. Empiricism asserts that knowledge comes from experience and making decisions based on what is known. The Sprint Backlog is a forecast by the Development Team about what functionality will be in the next Increment and the work needed to deliver that functionality into a ‘Done’ Increment. The Development Team modifies the Sprint Backlog throughout the Sprint, and the Sprint Backlog emerges during the Sprint. This emergence occurs as the Development Team works through the plan and learns more about the work needed to achieve the Sprint Goal.
Why C is incorrect:
a) The Dev Team does not commit to finishing all items in the Sprint Backlog. Committing to completing all items would be fixed scope and fixed time leaving no room to adapt. They commit to the Sprint Goal and doing the right thing.
b) It’s also incorrect for the PO to focus on completing the entire Sprint Backlog. Finishing everything should not be his main focus. Having a shippable increment that meets the Sprint Goal is more important than trying to finish everything. The advice in option C is equivalent to “Don’t worry, they’ll get everything done.” but because of the complex domain, you cannot guarantee everything will get done.

A new Product Owner has joined an existing Scrum Team that has been working together for eight Sprints. The Development Team has grown to have a good understanding of the functionality and business for the product they have been building. The Product Owner, being new to the company, is unsure about his responsibilities.
As a Scrum Master explain what two acceptable ways of helping the Product Owner would be. (Choose two.)

  • A. You inform the Product Owner that, in today’s highly competitive markets, it is important that the Development Team is updated on changing business priorities on a daily basis. The Daily Scrum allows the Development Team to adapt to the changes in scope without delay.
  • B. You tell the Product Owner to make sure that there are no ambiguities or possible misunderstandings in the items on the Product Backlog when they are handed over to the Development Team. This is best done by capturing the functional requirements during an analysis phase, resulting in documents that are considered as the working product of such analysis Sprints.
  • C. You advise the Product Owner to start building a good relationship with the stakeholders of the product.
    Ongoing interaction with them is important to regularly align with changing organizational or market expectations. The Product Owner is also expected to invite the right stakeholders to the Sprint Review meeting.
  • D. You advise the Product Owner to rely on the Development Team and the stakeholders to formulate the Product Backlog, as they are the ones most knowledgeable. By asking Question:s and working with them the Product Owner will quickly be up to speed.

Answer: C,D

The ones that are closest to the work are the best ones to understand and explain what the work is and what the needs of the users and product are.


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